Legal notice

Legal notice

Legal Notice

Trusty Hippo is a New Zealand-based online retailer operating the website trustyhippo.com.

Business contact address

Trusty Hippo
6 Mace Lane
Arrowtown 9302
New Zealand

For customer service, product, delivery or order enquiries, please use the Contact page on our website.

Website content

We take reasonable care to keep the information on this website accurate and current. Product availability, specifications, pricing and delivery information may change from time to time. Where an error affects an order, we will contact the customer and provide an appropriate remedy or option.

Intellectual property

Unless otherwise stated, the Trusty Hippo name, branding, original written content, photography, graphics and other original website materials are owned by us or used with permission. Third-party trademarks, product names and intellectual property remain the property of their respective owners.

Content from this website may not be reproduced, republished or used commercially without permission except where permitted by law.

External services and fulfilment partners

We may use third-party providers for payment processing, technology, logistics, warehousing and order fulfilment. Some products may be dispatched directly by an authorised fulfilment partner from a location outside New Zealand.

Consumer rights

Nothing in this Legal Notice, our Terms of Service or any other store policy excludes or limits rights or remedies that cannot lawfully be excluded, including applicable rights under New Zealand consumer law and any mandatory consumer protections applying in the customer's country or region.

Contact

For questions about Trusty Hippo or this website, please use the Contact page at trustyhippo.com.