Trusty Hippo is operated from New Zealand and uses third-party suppliers and fulfilment partners. Products may be dispatched directly from overseas, including China, rather than from our New Zealand business address. The dispatch location and delivery route depend on the product and destination. Items in the same order may arrive separately.
Delivery destinations
Enter your delivery address at checkout to see whether delivery is available for your basket. Available destinations, delivery methods and charges vary by product.
Processing and delivery estimates
For products with published estimates, Trusty Hippo allows 2–4 business days for order handling before dispatch, followed by the product-specific transit range shown on the product page or at checkout for your destination. Add handling and transit together for the estimated total delivery window. We do not promise a single delivery time for the whole catalogue.
Our business-day estimates count Monday–Friday. Our order cutoff is 5:00 pm Auckland time; orders received after the cutoff or on weekends enter processing on the next business day. We conservatively treat supplier-quoted transit ranges as business days; this is Trusty Hippo’s estimate convention, not a supplier-confirmed transit-day unit.
Shipping method and coverage depend on your selected configuration and destination, and some products are available only in the United States. If no estimate is displayed, or you need to confirm coverage or an arrival timeframe, contact us before ordering for your chosen product and country.
Estimates are not guaranteed arrival dates unless expressly stated. If an order is materially delayed or cannot be supplied within the timeframe represented, we will contact you and provide the options required by applicable consumer law.
Delivery charges
Delivery charges are shown at checkout before you pay. We do not add further delivery charges after your order has been placed.
Tracking
Where tracking is available, we will send the tracking information after dispatch. Carrier tracking may take time to update.
International duties and taxes
Orders may cross an international border. Import duties, taxes or customs fees not collected at checkout may be payable under the rules of the destination country. Any known product-specific import conditions will be disclosed before purchase. Contact us before ordering if you need clarification for your destination.
Lost, damaged or delayed parcels
Email flyingtrestlescatering@gmail.com or use our contact form with your order number. We will investigate with the supplier or carrier. Your applicable consumer rights are not affected.
For returns, see Returns & Refunds.
Trusty Hippo, 6 Mace Lane, Arrowtown 9302, New Zealand.