This information supplements our Privacy policy.
How we handle personal information
Trusty Hippo is operated from New Zealand. We handle personal information in accordance with New Zealand's Privacy Act 2020 and other privacy requirements that apply to our handling of your information.
To process and deliver an order, we use relevant information such as your name, contact details, delivery address, order details and support correspondence. If required order information is not provided, we may be unable to fulfil the purchase.
International processing and fulfilment
Our store is hosted by Shopify and we also use payment, technology, supplier, fulfilment and delivery partners. Some of these providers may process information in countries other than New Zealand.
Where a product is fulfilled by a supplier or specialist fulfilment partner, we provide only the information reasonably needed to process and deliver the order. The fulfilment route may differ by destination. Products may be dispatched directly from overseas suppliers or fulfilment partners, including China. Our New Zealand business address is not necessarily the dispatch location.
Check the product page and checkout for delivery information. If no delivery estimate is shown, contact us before ordering to confirm the expected dispatch and delivery window.
Your privacy choices
You may ask to access or correct personal information we hold about you, or raise a privacy concern, through our contact form. We may need to verify your identity before releasing personal information.
Customers in jurisdictions with additional privacy rights may also have rights under their local law. For certain United States privacy choices, see our Your Privacy Choices page.
If you are in New Zealand and we cannot resolve your privacy concern, you can contact New Zealand's Office of the Privacy Commissioner.